AUREVIA LUXE MART

1. Shipping Policy

Last updated: 10 November 2026

At Aurevia Luxe Mart, we aim to provide a smooth and reliable shopping experience for customers across the United Kingdom.

Order Processing

• Orders are generally processed within 1–3 business days.

• Orders are not processed on weekends or UK public holidays.

• Once your order has been dispatched, you will receive a confirmation email.

Shipping & Delivery

• We offer delivery across the United Kingdom.

• Delivery estimates are displayed on the relevant product page or at checkout.

• As we operate a dropshipping business, some products may be shipped directly from our fulfilment partners.

• Delivery times may vary depending on product availability, supplier location and courier services.

Order Tracking

When tracking information becomes available, we will send it to your email address.

Delays

Occasionally, deliveries may be delayed due to weather, customs checks, courier disruptions or other circumstances beyond our control. We will do our best to assist you.

If you have any shipping questions, contact:

Email: aurevialuxemar@gmail.com

2. Return & Refund Policy

Last updated: 10 November 2026

At Aurevia Luxe Mart, customer satisfaction is important to us.

14-Day Right to Cancel

For most online purchases, UK customers have the right to cancel their order within 14 days after receiving the goods, without giving a reason.

After notifying us of your cancellation, you have a further 14 days to return the goods.

Return Conditions

To qualify for a change-of-mind return:

• Items should be returned in a reasonable condition.

• Items should include their original packaging where possible.

• Customers may handle products as they would in a physical shop.

• Any reduction in value caused by handling beyond what is necessary to inspect the item may be deducted where permitted by law.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or incorrect, please contact us with:

• Your order number.

• A description of the issue.

• Photographs or videos showing the problem, where possible.

We will review your request and arrange an appropriate solution in accordance with UK consumer law.

Refunds

Once we receive the returned goods, eligible refunds will be processed within 14 days.

Refunds will normally be issued to the original payment method.

For valid cancellations, standard delivery charges will also be refunded where required by law.

Return Shipping Costs

For change-of-mind returns, customers are responsible for direct return postage costs where this was clearly communicated before purchase.

For faulty, damaged or incorrectly supplied products, we will arrange an appropriate remedy in accordance with applicable consumer law.

How to Request a Return

Please email:

aurevialuxemar@gmail.com

Subject: Return Request – Your Order Number

We will provide the appropriate return instructions and return address.

Nothing in this policy affects your statutory rights under UK consumer law.

3. Privacy Policy

Last updated: 10 November 2026

Aurevia Luxe Mart respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use and protect your information when you visit or purchase from our online store.

Information We Collect

We may collect:

• Full name.

• Billing and shipping address.

• Email address.

• Telephone number, if provided.

• Order and transaction details.

• Device, browser and website usage information.

How We Use Your Information

We use your information to:

• Process and fulfil orders.

• Arrange shipping and delivery.

• Provide order updates.

• Respond to customer enquiries.

• Prevent fraud and protect our store.

• Improve our website and shopping experience.

• Send promotional emails where you have given the required consent.

Dropshipping & Third-Party Services

As a dropshipping store, we may share necessary customer information with trusted third parties, including:

• Shopify, which operates our online store.

• Payment processors.

• Shipping and delivery providers.

• Suppliers and fulfilment partners.

• Website analytics and marketing providers, where applicable.

These parties receive only the information necessary to perform their services, subject to applicable data protection requirements.

Data Protection

We take reasonable steps to protect your personal information against unauthorised access, misuse, loss or disclosure.

Cookies

Our website may use cookies and similar technologies to improve functionality, remember shopping preferences and understand website performance.

Non-essential cookies will be used in accordance with applicable consent requirements.

Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of eligible personal information.

• Object to certain uses of your information.

• Withdraw marketing consent.

To exercise your rights, contact:

aurevialuxemar@gmail.com

Contact

For privacy-related questions, please email us at the address above.

4. Terms & Conditions

Last updated: 10 November 2026

Welcome to Aurevia Luxe Mart. By accessing or purchasing from our website, you agree to these Terms & Conditions.

General Information

Aurevia Luxe Mart operates an online retail and dropshipping store serving customers in the United Kingdom.

We reserve the right to update these terms when necessary.

Products & Pricing

• We aim to display accurate product descriptions and images.

• Prices are displayed in GBP (£), unless stated otherwise.

• Product availability may change.

• We reserve the right to correct genuine pricing or listing errors, subject to applicable law.

Orders & Payments

All orders are subject to acceptance and availability.

Customers must provide accurate contact and delivery information when placing an order.

Payments must be completed using the payment methods offered at checkout.

Fulfilment & Shipping

Some products may be dispatched directly from our third-party suppliers or fulfilment partners.

Delivery estimates are provided on product pages or at checkout.

Dropshipping arrangements do not affect your statutory consumer rights or our responsibilities as the seller.

Cancellations & Returns

Customers may exercise their applicable statutory cancellation and return rights under UK law.

Please refer to our Return & Refund Policy for details.

Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for defective products or failure to meet statutory consumer rights.

Governing Law

These terms are governed by applicable laws of the United Kingdom, with the relevant consumer protections applying according to the customer's location.

Contact Information

Aurevia Luxe Mart

Email: aurevialuxemar@gmail.com

5. Contact Information Policy

We are here to help with your shopping experience.

Business Name: Aurevia Luxe Mart

Customer Support Email: aurevialuxemar@gmail.com

Website: Aurevia Luxe Mart online store

Customer Support

For assistance with:

• Orders and payments.

• Shipping and tracking.

• Returns and refunds.

• Damaged or defective products.

• General enquiries.

Please email our customer support team.

When contacting us, include your order number to help us assist you faster.

We aim to respond within 1–2 business days.