Return Policy

Return & Refund Policy – Aurevia Luxe Mart

Last Updated: 10 November 2026

At Aurevia Luxe Mart, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

1. 14-Day Right to Cancel

Under UK consumer law, customers generally have the right to cancel an online order within 14 days of receiving their goods without providing a reason.

After notifying us of your cancellation, you have a further 14 days to return the items.

Some exceptions apply to certain types of products under UK law.

2. Return Conditions

For change-of-mind returns:

  • Products should be returned in reasonable condition.

  • Original packaging should be included where possible.

  • Products may be inspected as they would be in a physical shop.

  • Deductions may apply for any diminished value caused by unnecessary handling, where legally permitted.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Photos or videos showing the problem, if available.

We will review your request and offer an appropriate solution in accordance with UK consumer law.

4. Refund Policy

Once we receive the returned goods, eligible refunds will be processed within 14 days.

Refunds will normally be issued to the original payment method.

For valid cancellations, standard delivery charges will also be refunded where required by law.

5. Return Shipping Costs

For change-of-mind returns, customers are responsible for return postage costs if this was clearly communicated before purchase.

For faulty, damaged or incorrectly supplied products, we will cover appropriate return costs in accordance with applicable UK consumer law.

6. How to Request a Return

To request a return or refund, please contact us:

Email: aurevialuxemar@gmail.com

Subject: Return Request – Order Number

Please include your order number and reason for contacting us.

Our customer support team aims to respond within 1–2 business days.

We will provide the appropriate return instructions and return address.

7. Exchanges

If you would like to exchange an item, please contact our customer support team. Exchanges are subject to product availability and your statutory rights.

8. Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

9. Contact Us

Aurevia Luxe Mart

Customer Support Email: aurevialuxemar@gmail.com

Thank you for shopping with Aurevia Luxe Mart!

We appreciate your trust and look forward to serving you.